Cancellation and Refund Policy

Refund and Cancellation Policy
Last updated August 24, 2020


For details on our refund and cancellation deadlines and policies, please refer to the information below. Please note that our policies vary for payments made for One-Time Classes and Courses (Multiple sessions), and that payment options may vary from one service to another. Refund depends on the type of service and the refund policy as specified hereinafter.
 
STANDARD TERMS FOR ONE-TIME CLASS
 
A “One-Time Class” has only one meeting session and the following terms apply to all one-time class purchases. You will receive a full refund in the following scenarios:
 
        If you cancel a class up to 4 hours in advance before the commencement of the class, you are eligible for a full refund.
        If the Instructor-in-charge (“Teacher”, “Service Provider”) cancels the class in advance, you are eligible for a full refund.
        If the Instructor misses the class, you will receive a full refund upon request.
        If the instructor cancels a class in progress, you will receive a full refund upon request.
 
You will not be entitled to refund in the following scenarios:
 
        No refund will be given if the cancellation is made less than 4 hours before the commencement of the class.
        If you miss the class, you are not entitled to a refund.
        If you have not joined the class 10 minutes after the scheduled time of the class, the class may be cancelled at the instructor’s discretion. This is considered a missed session and you will not be entitled to a refund for a missed class.
 
Please note that the no-refund rule with respect to a missed class/online session will have no exceptions. BeyondGyan will not excuse this no-refund rule for any reason.

STANDARD TERMS FOR COURSES (MULTIPLE SESSIONS)
 
A “Course” has a predefined number of online sessions over a certain duration of time. For example, a course on assertive reasoning may include 10 online sessions over the course of certain duration.
 
You will receive a full refund in the following scenarios:
        If you cancel a complete course upto 4 hours in advance before the commencement of the first session of the Course, you are eligible for a full refund.
        If the instructor cancels the complete course in advance, you are eligible for a full refund.
 
You will receive a partial refund in the following scenarios:
        If you decide to quit a course for whatever reasons and initiate a cancellation at least 4 hours before the start of next session, you will receive, upon request, a pro-rated refund based on the number of online sessions that you will not be attending. 
        If the instructor fails to teach the number of online sessions promised, you will receive a prorated refund upon request.
        If the instructor cancels a Course in progress, you will receive a prorated refund based on the percentage of meetings you paid for, which were cancelled.
 
You will not be entitled to refund in the following scenarios:
        No refund will be given if the cancellation is made less than 4 hours before the commencement of the first session of the Course.
        If you miss a session, you are not entitled to a refund. If you miss 3 consecutive sessions without communicating with the instructor, you forfeit the course fee and the Instructor may cancel the course.
        If you have not joined the class 10 minutes after the scheduled time of the class, the class may be cancelled, at the Instructor’s discretion. This is considered a missed session and you will not be entitled to a refund for a missed session.
 
Please note that the no-refund rule with respect to a missed class/online session will have no exceptions. BeyondGyan will not excuse this no-refund rule for any reason.

GENERAL TERMS OF REFUND IN CASE OF TERMINATION
 
Although we strive to provide you with informative and consistent services for holistic development, we may have to terminate certain services due to reasons beyond our control. In case we terminate any of the services that you had already enrolled and paid for, you will receive a refund for the said service. In case your account is terminated or blocked, or you are barred from availing our services, on account of violation of Terms of Use, you will not receive any refund and you will forfeit the fees you had paid for One-Time Class/Course. You can cancel enrollments to One-Time Class or Course from your order history page. You can reach out to us for cancellations, questions or concerns, at info@BeyondGyan.com.