FAQ

Customer - Frequently Asked Questions
BeyondGyan provides an opportunity for you and your dear ones to explore and connect online to learn or enhance various skills and hobbies with a very enriching experience. Our world-class platform provides end-to-end secure solution for trainers, instructors and service providers to launch, advertise and provide online classes in a very seamless manner.
You can search your choice of online classes by hobby and/or skills category and enroll / buy / add to cart / add to wishlist for online classes as per the calendar schedule. You also get to see the profile details of the instructor. After you have brought / enrolled your selected course / online session, you join the session on the given date/time and get going!! Our secure video conferencing platform gives you a seamless experience.

You just need to provide some basic details about yourself including your email and mobile number to register yourself on our platform. You are all set !!! Please CLICK HERE to register yourself.

Sometimes the emails do land in your Spam folder. Do check the Spam folder and you may find the missing email. If still unable to find, Please write to us on info@beyondgyan.com and we will be happy to take care of your request.

We firmly believe that there is no limit to achieving your passions. Our platform gives you an opportunity to enroll for as many free demo classes as many as you want. CLICK HERE to register and grab the available free class opportunities available on promotion today.

All the instructors and trainers on our platform undergo a rigorous verification process to ensure we have the 'Best of Best' trainers for you who are professional experts in their chosen fields. You also get to see user feedback and ratings for all our trainers.

Please write to us on info@beyondgyan.com and we will be happy to take care of your request. You can also use chat with our support team for quick response.

All the data on our platform is secured and confidential, Please review our Data Privacy Policy for further details..

Post login you can check your transaction history under your account in transaction / order history.

Yes, you can cancel your class, as per the Cancellation policy. Post cancellation, refund is initiated. Please refer Refund and Cancellation Policy for more details.

Please write to us on info@beyondgyan.com and we will be happy to take care of your request.



Instructor - Frequently Asked Questions
We are happy that you have chosen us to partner with!! Please click on "Become an Instructor" and the website will take you through a guided tour to help collect some information about you. Post that, our team will reach out to you for next steps.
There is no subscription nor any upfront payments that you need to make. We have our own secured video conferencing platform which you can use to conduct your online classes. No limit on duration of class or number of classes or number of participants. You only pay us when you earn from our platform (when customers enroll and pay for your online classes). This is just a small glimpse of what you get by partnering with us!!
When you login to www.BeyondGyan.com as an instructor, you will find a link to create new courses / online classes under your portfolio. You can select this and follow the wizard screens to enter requested details. This is a completely guided process and our team can help you set that. Just reach out to us, if any questions.
After you add a course / single online class this goes to the BeyondGyan Administrator for review and approval. Based on approval it is published for customer to view and buy.
www.BeyondGyan.com and Video Conferencing platforms are integrated, participants can only enter the online class room through www.BeyondGyan.com . Customers / Participants will only see the link to join the online video conference class room when they have registered for the course / single online class.
For a seamless video conferencing experience ensure you have a computer (Desktop, Laptop or Tablet) in good working condition and connected to Internet with below requirements -
- A webcam or inbuilt camera capable of producing high-quality video.
- A computer with at least 1 GB of RAM and a dual-core processor.
- A fast network connection - minimum 4 MBPS bandwidth preferably on Wi-Fi.
- A working condition speaker and microphone enabled on your computer
The Online Class and Course fees are defined based on the duration of the online session. There is a 10-15 min grace period given after which the online class needs to be ended.
Recording capability is not available on www.BeyondGyan.com as of today. However this is planned for future releases. Our support team can guide you for other ways to get the recording done.
This feature is available on the video conferencing platform. As part of your on-boarding process our support team will ensure you are well versed with the usage of our platform so that you can conduct your online classes smoothly.
This feature is available on the video conferencing platform. As part of your on-boarding process our support team will ensure you are well versed with the usage of our platform so that you can conduct your online classes smoothly.
Our video conferencing platform allows you to 'Remove' a participant using 'Kick' feature.
Yes you can. We understand emergencies cannot be avoided. Please review the Instructor Terms of Use for the same.
As part of your on-boarding process our support team will ensure you are well versed with the usage of our platform so that you can conduct your online classes smoothly.